The two leaks in most firms: missed intake and manual document work
Legal is one of the fastest adopters of generative AI. Industry surveys show the share of lawyers using it has roughly doubled in a year. Yet most firms still lose clients at the very first step. Calls go to voicemail, web forms sit unanswered until Monday, and many firms reply to only a fraction of prospect emails. A personal-injury or immigration lead who doesn’t hear back within the hour usually calls the next firm on the list.
The second leak is inside the firm. Associates and paralegals read long court orders, contracts and production sets just to pull out the same facts every time: parties, dates, deadlines, amounts and obligations. That work is necessary, but much of it is extraction rather than judgement.
What I build for law firms
- AI voice receptionist and intake. It answers every call and web inquiry, asks your screening questions, books the consultation and writes a clean intake record into your CRM. It never gives legal advice.
- Document AI for legal documents. It turns orders, judgments and contracts into structured summaries: parties, dates, deadlines and key clauses, each linked back to the exact page. I’ve built extraction pipelines for court-order analysis, and the same pattern works for leases, NDAs and discovery triage.
- Private knowledge assistants. Search your own precedents, templates and internal memos in plain English, with every answer cited to the source document.
- Workflow automation for conflict-check prep, engagement letters, deadline reminders and client status updates.
Built for confidentiality
Law firms can’t treat client data casually, so every project starts there. I choose the model provider, the hosting location and the retention settings to fit your obligations. Every action is logged, access follows your roles, and a lawyer stays in the loop on anything that leaves the firm. You get the speed of AI without sending privileged material somewhere you can’t account for.
Where to start
Most firms start with intake because it pays back fastest: one extra signed matter a month usually covers the system. From there, document extraction and the knowledge assistant build on the same foundation.
What a typical engagement looks like
- Discovery (one week). We map how leads arrive today, where they get lost, and which document types eat the most associate time. You get a short written plan with a fixed price.
- Pilot (three to five weeks). One workflow goes live. That might be after-hours intake for one practice area, or extraction for one document type. It runs alongside your existing process, so nothing is at risk.
- Measure. We compare consultations booked, response times and hours saved against the weeks before the pilot. If the numbers don’t justify going further, you stop with a working system and owe nothing more.
- Expand. Add practice areas, document types and the knowledge assistant, reusing the same secure infrastructure.
Throughout, your lawyers decide what the system may and may not do. Scripts, escalation rules and review steps are written with you, not assumed.